Frequently Asked Questions
A Note From Stonedware™ Company
Hey you, thanks for your interest in our pipes, we appreciate your business. Please reach out, send us pics of your Stonedware pipes in their new home, and don’t hesitate to contact us if you have a question that’s not addressed below. We’d love to hear from you.
Our Return Policy
All pieces are made to order and all sales are final, so we have a No Refunds or Returns Policy.
That said, if you experience any issues, we want to know. Please contact us right away so we can work with you to help find a solution. We do not accept returns once a piece has been delivered. Because of this, we’re able to promise that any piece you buy from us will always be brand new.
If your item arrives damaged (which rarely happens) we will exchange the piece if you do the following:
Provide a photo of the damaged piece beside the packaging - the barcode and tracking ID must be visible in the image
To qualify for an exchange, email us within 48 hours of receiving the damaged delivery, with the photo at firstname.lastname@example.org
Approximate Measurements of Each Size
Small: 1 ½ inches high X 1 ½ inches wide X 3 ¼ inches long
Medium: 1 ¾ inches high X 3 inches wide X 3 inches long
Large: 1 ½ inches high X 3 ¾ inches wide X 4 ¾ inches long
Our pipes are made from porcelain and finished using food safe glazes. Stonedware pipes are hand made, so minor artisanal markings are occasionally visible. Consider any mark to be a sign of individuality and authenticity. Each piece is one-of-a-kind, just like you!
Use rubbing alcohol and kosher salt. Use cotton swabs and rubbing alcohol to clean bowl. Over a sink, plug bowl and carb with fingers, pour rubbing alcohol into mouth piece and add about a 1/4 teaspoon (a pinch) of kosher salt. Cover mouth piece and shake for a few moments and then empty. Repeat until resin is removed. Rinse with warm water and air dry before use. Tada, good as new.
Need a visual? Check out this “hot to” step by step video.
All packages are shipped Priority, USPS Mail. Items are wrapped in tissue and layers of bubble wrap to prevent damage and shipped in a discrete standard cardboard package.
Though Stonedware does not have a physical retail location, we love having studio visitors! Not only do you get to shop the widest selection of current inventory, but you also get to see where all pieces are made. Our studio is open to visitors by appointment only. Please get in touch here if you’d like to set up a date!
Interested in carrying Stonedware in your shop or online store? Please fill out this vendor intake form and we’ll send you our current wholesale linesheet and terms.