FAQ

 ***ABSOLUTELY NO REFUNDS - All pieces are made to order and all sales are final*** 

  • If you experience any issues, please contact us so we can work with you and help solve it immediately. We do not accept returns once a piece is in the hands of an individual.  Once delivered, the piece is no longer new and we will not be able to resell it.  As this is the case, any piece you buy from us will always be brand new (never in the hands of another).
     

  • If your item arrives damaged (which rarely happens) we will accept returns with a photo of the piece beside the package. The barcode and tracking ID must be visible in the image. Information on damage must be submitted to stonedwarecompany@gmail.com within 48 hours of receipt. 
     

  • Each piece is hand made - start to finish - from porcelain and finished using food safe glazes. As each piece is made by hand, minor artisanal markings are occasionally visible.  Consider any mark to be a sign of individuality and authenticity.
     

  • All pipes are made for individual pack of premium product.  Bowl size is designed accordingly.   If you have specific questions, please contact before purchase. 

Care Instructions

We recommend a non abrasive reusable cleaner such as Grunge Off®, but have found rubbing alcohol and kosher salt to be a great alternative.

Grunge Off® – Place smoking ware(s) in a high sided container and add cleaner until covered. Allow to soak for 6-8 hours. Remove ware(s) from container and rinse under warm water until cleaner is removed.  Pour used cleaner back into it’s bottle. It’s reusable!

Rubbing Alcohol and Kosher Salt – Pour rubbing alcohol into ware(s) and plug two of three holes. Add about a 1/4 teaspoon of kosher salt to the remaining hole, cover and shake until resin is removed. Rinse before use.