Frequently Asked Questions

 

A Note From Stonedware™ Company

Hey you, thanks for your interest in our pipes, we appreciate your business. Please reach out, send us pics of your Stonedware pipes in their new home, and don’t hesitate to contact us if you have a question that’s not addressed below. We’d love to hear from you.

Our Return Policy

All pieces are made to order and all sales are final, so we have a No Refunds or Returns Policy.

That said, if you experience any issues, we want to know. Please contact us right away so we can work with you to help find a solution. We do not accept returns once a piece has been delivered. Because of this, we’re able to promise that any piece you buy from us will always be brand new.

If your item arrives damaged (which rarely happens) we will exchange the piece if you do the following:

  • Provide a photo of the damaged piece beside the packaging - the barcode and tracking ID must be visible in the image

  • To qualify for an exchange, email us within 48 hours of receiving the damaged delivery, with the photo at stonedwarecompany@gmail.com

Approximate Measurements of Each Size

  • Small: 1 ½  inches high X 1 ½ inches wide X 3 ¼ inches long

  • Medium: 1 ¾ inches high X 3 inches wide X 3 inches long

  • Large: 1 ½ inches high X 3 ¾ inches wide X 4 ¾ inches long

Materials

Our pipes are made from porcelain and finished using food safe glazes. Stonedware pipes are hand made, so minor artisanal markings are occasionally visible. Consider any mark to be a sign of individuality and authenticity. Each piece is one-of-a-kind, just like you!

Care Instructions

Use rubbing alcohol and kosher salt. Over a sink, plug bowl and carb with fingers, pour rubbing alcohol into mouth piece and add about a 1/4 teaspoon (a pinch) of kosher salt. Cover mouth piece and shake for a few moments and then empty. Repeat until resin is removed. Use cotton swabs and rubbing alcohol to clean bowl. Rinse with warm water and air dry before use. Tada, good as new.

Shipping Information

All packages are shipped Priority, USPS Mail. Items are wrapped in tissue and layers of bubble wrap to prevent damage and shipped in a discrete standard cardboard package.